HellouOne WhatsApp · Web · Email · Social

Answer every WhatsApp lead in seconds.

Leads go cold while WhatsApp sits on three different phones and nobody can say what was promised. HellouOne, by Hellou AI, puts every conversation in one inbox — and LIA sets it up for you: she proposes each change, you approve it.

HellouOne is a shared WhatsApp inbox — a WhatsApp CRM for small teams — that puts WhatsApp, web chat, Messenger, Instagram and email in one place, with AI agents that answer first and hand off to a person.

Create account Book demo

Free · 7 days

LIA

Meet LIA.

Ask about your account or propose changes. Nothing is applied without your approval.

LIAAsk about your account or propose changes.14/200New conversation

Ask something... (Enter to send, Shift+Enter for a new line)

0/4000

This is the real panel, replayed on a script. Not a video.

Try it

Now talk to a HellouOne AI agent.

This is what your customers get on WhatsApp and web chat: an answer in seconds, a booking when they want one, and a person when it matters.

Answers from your own documents, in Spanish and English
Books through Calendly, Cal.com or your CRM
Hands the conversation to your team with the full history

A real HellouOne account answers here: an AI agent first, the Hellou team when you ask for a person.

Hellou AI agent online

Teams in the US and Colombia answer on HellouOne

The consent promise

Every change is a proposal. You apply it.

LIA reads your account as much as she likes. She writes nothing on her own. Every change comes to you as a card, and you can reject it.

Pending

LIAUpdate persona

You have 3 labels and 1 active inbox. I propose this persona change for the AI agent Ale:

Proposed changeAwaiting approval

Replace the persona of AI agent "Ale" with a shorter version that escalates invoice questions to a human.

AI agentupdate_personaExpires in 1 day

Hide details

persona

+2 / −1 lines

−Answer in under three sentences.

+Answer in under two sentences.

+If the customer asks for an invoice, escalate to a human.

Show 1 unchanged lines

ApplyReject

Approve or reject the pending change to continue.

Applied

LIAUpdate persona

You have 3 labels and 1 active inbox. I propose this persona change for the AI agent Ale:

Proposed changeApplied

Replace the persona of AI agent "Ale" with a shorter version that escalates invoice questions to a human.

AI agentupdate_persona

Show details

LIA

Done. The persona change was applied: Ale now answers in under two sentences and escalates invoices to a human.

Ask something... (Enter to send, Shift+Enter for a new line)

She cannot overwrite a teammate

If someone edited the AI agent after LIA drew up the change, the card expires instead of applying.

The old version is kept

Whatever the setting said before is saved first, so going back is always possible.

The AI agent gets checked

Right after a change is applied, LIA checks the AI agent still answers. A bad edit shows up straight away.

You can undo it

Any applied change can be reversed, and the reversal comes to you as a card to approve too.

Proposals go stale

A card nobody touches for a day expires on its own, so nothing old sits around waiting to be applied.

Onboarding

Six steps and HellouOne is answering your customers

The trial opens on a checklist instead of an empty dashboard. LIA can do most of it for you, and you approve each step.

👋 Good morning, Ana.

Six steps and HellouOne is answering your customers. LIA can do most of them for you.

2 of 6 doneHide this

Tell LIA about your businessA few questions, and LIA writes your AI agent to sound like you.Talk to LIA

Pick how your inbox answersAn AI assistant, or your team.Choose

Connect a channelWhatsApp, a website widget, email — wherever your customers already write.Connect

Put your assistant on the inboxYour assistant exists but nothing is routed to it yet.Ask LIA

Invite your teamAdd the people who will answer the conversations an AI agent escalates.Invite

Get your first messageWrite to your own channel and watch it land in the inbox.Open the inbox

How should this inbox answer? An AI assistant answers first and hands the chat to a person when it can’t help, or your team answers and you add an AI agent later.

Integrations

Connect the channels your customers already use

WhatsApp Cloud

Connect a WhatsApp Cloud API phone number. Requires a Meta Business account, phone number ID, and API key.

Connect

Facebook Messenger & Instagram

Connect a Facebook Page to receive Messenger messages and optionally link an Instagram Business account.

Connect

PBX integration

Connect your phone system to enable the dialer widget, click-to-dial, call history and contact sync.

Connect

Connect an AI agent to a channelAfter adding a channel, go to AI agents to create an AI agent and attach it to your inbox.Manage AI agents

The inbox

One place for every conversation

Every channel arrives in the same list. Assign it, label it, leave a private note, mark it resolved.

Currently viewing:Acme Inc

All ConversationsMentionsUnattendedInboxesAcme SupportLabels+ New label

ConversationsAll

Mine1Unassigned0All1

JJane22hPlease rate the support2billing

All conversations loaded 🎉

JjaneClose detailsResolve

2 Unread MessagesGet notified by emailAug 31, 4:52 PM HelloAug 31, 4:52 PMThanks for writing. Can I help with your invoice, or would you rather speak to a person?Aug 31, 4:53 PM · sent by AI agentConversation was assigned to AnaPrivate NoteCustomer of three years. If this escalates, send it straight to Ana.

ReplyPrivate Note

Shift + enter for new line. Start with '/' to select a Canned Response.

Send (⌘ + ↵)

Jane

[email protected]+2320000Not Available

Conversation Actions+Macros+Conversation Information+Contact Attributes+Previous Conversations+Conversation participants+

Call in progressMiami, United States02:31

Jane Doe+1 305 555 0101

Go to conversation (#123)

JaneWhatsApp · billingResolve

HelloAug 31, 4:52 PM

Thanks for writing. Can I help with your invoice, or would you rather speak to a person?Aug 31, 4:53 PM · sent by AI agent

Private NoteCustomer of three years. If this escalates, send it straight to Ana.

Conversation was assigned to Ana

ReplyPrivate NoteSend (⌘ + ↵)

AI agent replies are violet, so nobody mistakes them for a teammate. WhatsApp calls start from the conversation you are already reading.

Pricing

A plan for every stage of your operation.

Prices in USD, billed monthly, no lock-in. WhatsApp fees are paid straight to Meta, with no Hellou markup.

Business

Starter

For solo operators and trades: workshops, salons, shops.

$49/mo

no setup fee

Start free trial

Free · 7 days · no card

✓1 human agent (the admin)

✓2,000 AI messages per month

✓1 native AI agent (visual editor, versions, human handover), ready from templates: appointments, quotes, hours

✓WhatsApp + Web Chat, with Widget Builder and your own help center

✓LIA: 20 turns/mo

✓Quick replies, tags, WhatsApp templates, full reports

✓Public API + SDK, webhooks and referral program

✓Self-serve: guided setup wizard, no code

Need a second agent? → Team plan.

Team

For small teams.

$190/mo

+ $100 setup (one time) · Without phone system: $149/mo

Start in minutes

Free · 7 days · no card

Everything in Starter, plus:

✓Up to 3 human agents

✓5,000 AI messages per month

✓1 custom RAG-powered AI agent with your knowledge base and human handoff

✓Cloud phone system (Voice): PBX with desktop app, queues and IVR

✓LIA: 50 turns/mo

✓Macros, automations, saved replies, tags, reports

★ Most popular

Growth

For growing businesses.

$490/mo

+ $200 setup (one time) · Without phone system: $399/mo

Start in minutes

Free · 7 days · no card

Everything in Team, plus:

✓6 human agents included (+$12/extra agent)

✓25,000 AI messages per month

✓2 RAG-powered AI agents

✓AI classifications: smart routing, reply check, customer sentiment, lead qualification

✓+ Telegram + Messenger

✓WhatsApp Flows builder: interactive forms, no code

✓Facebook Marketing (Lead Ads + campaign results)

✓WhatsApp calling (from the browser)

✓LIA: 150 turns/mo

✓Advanced routing: priorities, teams, online-only and tiered visibility

Enterprise

Scale

For operations running campaigns and calls.

$690/mo

setup included

Talk to sales

Everything in Growth, plus:

✓10 human agents included (+$10/extra agent)

✓60,000 AI messages per month

✓3 RAG-powered AI agents

✓Full omnichannel: + Instagram + email

✓Outbound campaigns (WhatsApp + SMS) — up to 25,000 marketing sends/mo, with a cost estimator before you send

✓LIA: 500 turns/mo

Scale Plus

For large teams with SLAs.

$1,500/mo

setup + dedicated onboarding included

Talk to sales

Everything in Scale, plus:

✓25 human agents included (+$10/extra agent)

✓150,000 AI messages per month

✓10 RAG-powered AI agents

✓Campaigns up to 100,000 sends/mo

✓LIA: usage by contract, no fixed cap

✓Dedicated onboarding + quarterly AI tuning session

Enterprise

More than 25 agents or special requirements? A contract built for you.

Custom

Let’s talk

Everything in Scale Plus, plus:

✓More than 25 human agents

✓Contract and SLAs built for you

✓No “Powered by HellouOne” branding in the widget

Free trial

Free · 7 days

✓2 agents · 2 inboxes
✓100 conversations
✓20 LIA messages per day
✓AI agents, automations, reports and teams
✓Website and email channels, guided tours

No card at signup. When the trial ends the account goes read-only. Everything stays readable and nothing is deleted.

Not sure which plan fits? Book 15 minutes and we size it with you. Book 15 minutes

See full pricing details →

FAQ

Before you start

Do I keep my WhatsApp number?

Yes. Your number stays yours — we connect it to the inbox, we do not replace it. Nothing changes for the customers who already have it saved.

Does Meta charge extra for WhatsApp?

Meta bills its own WhatsApp Business API fees separately from your plan: template messages by country and category, and, since October 1, 2026, free-form replies per message after the first 1,000 a month per number. We show you what is spent from the first day so there are no surprises on the invoice.

Does it work in Spanish and English?

Yes, natively. The AI agent detects the language of each customer and answers in Spanish or English; the inbox and the reports are bilingual too.

What happens when the 7 days end?

The trial does not ask for a card. When it ends you pick a plan, and if you do not, the account goes read-only — your conversations and history stay readable and nothing is deleted.

Can I export my data?

Yes. Conversations, contacts and reports export from the account whenever you want. They are your customers, not ours.

Does my team have to change how they work?

They answer from one inbox instead of several phones. The AI agent takes the repetitive volume and hands the case to a person — with the whole thread — when it needs one.