Clinics & medical practices

Patient bookings on WhatsApp, without the phone queue.

HellouOne gives clinics and medical practices a shared WhatsApp inbox with an AI agent that books appointments, sends reminders and answers admin questions, then hands patients to reception.

Start free · 7 days

What it is

What is HellouOne for clinics?

HellouOne is a shared WhatsApp inbox with AI agents for clinics and medical practices. The AI agent books and reschedules appointments, sends reminders as WhatsApp templates and answers questions about insurance, hours and preparation from your knowledge base. Anything clinical goes to your reception team: the AI agent never gives medical advice.

Appointment booking WhatsApp Flow, connected to Calendly or Cal.com.
Reminders sent as approved WhatsApp templates.
Insurance, hours and prep answers from your own documents.
Reception takes over in the same inbox, with the full chat.

The problem

What overloads your front desk

The phone never stops

Reception juggles calls and WhatsApp messages while patients wait at the desk, and some messages go unanswered until the next day.

Missed appointments

Without a consistent reminder, patients forget, and the slot can't be offered to someone else in time.

The same admin questions

Accepted insurance, opening hours, parking and how to prepare get asked dozens of times a week.

Capabilities

What HellouOne does for your clinic

Appointment booking WhatsApp Flow

Patients choose service, date and time in an interactive form inside WhatsApp, built from the appointment booking template without code.

Calendly and Cal.com

The AI agent offers real open slots from your Calendly or Cal.com calendar, books them and reschedules when a patient asks.

Reminders with WhatsApp templates

Send appointment reminders as Meta-approved WhatsApp templates, so they arrive even when the patient hasn't written in the last 24 hours.

Knowledge base for admin questions

Upload insurance lists, hours, locations and prep instructions as text, PDFs or web pages. The AI agent answers only from them.

Handoff to reception

Handover areas send symptoms, urgent requests and anything clinical to reception, who see the whole conversation before replying.

Visibility levels for your team

Five visibility levels decide which conversations each person can see, from their own chats to the whole account.

Use cases

What clinics use it for

Book and reschedule

A patient asks to move Thursday's appointment and picks a new slot in WhatsApp, without waiting on hold.

Appointment reminders

The day before, the patient receives a WhatsApp template with the time, address and how to reschedule.

Insurance and hours

"Do you take my insurance?" and "Are you open Saturday?" are answered from your knowledge base, any time.

Route clinical questions

When a patient describes symptoms, the AI agent doesn't advise: it passes the chat to reception right away.

In numbers

What you get

24/7

AI agents answer booking and admin questions

visibility levels for your staff

5,000

AI messages a month on the Team plan

days free, no card

Best on the Team plan at $190/mo: a custom AI agent with a knowledge base for insurance and hours, and 3 seats for reception. The booking WhatsApp Flows builder is on Growth. See pricing →

FAQ

Questions from clinics

Does the AI agent give medical advice?

No. You configure it to handle scheduling and admin questions only, such as hours, insurance and preparation. When a patient describes symptoms or asks anything clinical, the AI agent hands the conversation to your reception team through a handover area, and a person replies with the full chat in view.

Is HellouOne suitable for US clinics under HIPAA?

Read our HIPAA notice before handling patient information in HellouOne. It explains how we treat health data for US clinics. We recommend keeping clinical detail out of WhatsApp and using the inbox for scheduling and admin, with sensitive cases moved to your own clinical systems.

How are appointment reminders sent?

As WhatsApp templates approved by Meta, which is what WhatsApp requires to message a patient outside the 24-hour window. You write the reminder once, with the date and time as variables, and HellouOne sends it. Meta's per-message fees are paid straight to Meta with 0% HellouOne markup.

Which calendars does it book into?

Calendly and Cal.com, two of HellouOne's 16 connectors. The AI agent reads your real availability, books the slot the patient picks and confirms it in the chat. If your practice software isn't on that list, the public API and webhooks at https://one.hellou.ai/docs/ let your developer connect it.