Collections on WhatsApp

Collect on WhatsApp with reminders customers actually answer.

HellouOne sends payment reminders as WhatsApp template campaigns, lets an AI agent share the payment link and the invoice status, and hands the conversation to your team when a customer disputes the charge.

Start free · 7 days

What it is

A WhatsApp inbox for payment reminders and follow-up

HellouOne is a shared WhatsApp inbox with AI agents for collections teams. You send approved reminder templates to a segment of customers, the AI agent answers replies with the payment link or invoice status, and a person takes over when the customer disputes the amount or asks for an arrangement.

WhatsApp template campaigns with audience preview and cost estimator
Payment links through Stripe or Mercado Pago
Invoice status from Alegra or PortaBilling
Labels and custom attributes to track each promise to pay

The problem

What it costs you today

Reminders get lost in email

Payment notices sent by email or SMS go unread, and the team ends up calling one customer at a time.

Every reply needs a person

Customers ask for the link, the balance or a copy of the invoice, and someone has to look it up in another system.

Promises to pay are not tracked

A customer says they will pay on Friday, nobody writes it down, and the follow-up never happens.

In HellouOne

What the collections setup includes

Template campaigns

Send approved WhatsApp reminder templates to a filtered audience, preview who receives them and see the estimated cost before sending.

Payment links in the chat

The AI agent shares a Stripe or Mercado Pago payment link in the same conversation the reminder started.

Invoice status on request

When a customer asks what they owe, the AI agent checks the invoice in Alegra or PortaBilling and answers.

A human tone, in two languages

Pick a persona and write the instructions so the AI agent stays polite and clear, in Spanish or English.

Handover on disputes

If the customer disputes the charge or asks for a payment plan, the conversation moves to a person through a handover area.

Promise-to-pay follow-up

Labels and custom attributes record the promised date, so the team can filter and follow up on the right day.

In HellouOne

Concrete use cases

Upcoming due-date reminders

A template goes out to customers whose invoice is due this week, and replies land in the shared inbox.

Overdue balance follow-up

Customers with an overdue balance get a reminder with the amount, and the AI agent sends the payment link when they reply.

Disputed charges

When a customer says the amount is wrong, a person from billing takes the conversation with the full history.

Payment arrangements

The agreed date goes into a custom attribute and a label, and the team filters by it to follow up.

The facts

What's in the plan

25,000

campaign messages per month on Scale

HellouOne markup on Meta fees

connectors, payments and billing included

days free, no card

Outbound WhatsApp campaigns come with Scale at $690/mo. WhatsApp templates are available from Starter at $49/mo. See pricing →

FAQ

Questions about collections on WhatsApp

Can I send payment reminders on WhatsApp?

Yes, with WhatsApp templates approved by Meta, which are required to start a conversation with a customer. HellouOne lets you use templates from the Starter plan, and the Scale plan adds outbound campaigns to send them to a whole audience, with a preview of the recipients and a cost estimate before you send.

Can the AI agent send a payment link?

Yes. With the Stripe or Mercado Pago connectors, the HellouOne AI agent can share a payment link in the conversation. With Alegra or PortaBilling it can also look up the invoice status, so the customer gets the amount and the link without waiting for someone from billing.

What happens if a customer disputes the debt?

The AI agent hands the conversation to a person through a handover area. Your billing team sees the full thread, the reminder that was sent and any private notes, and continues from the same WhatsApp number. You decide in the AI agent's instructions which topics always go to a human.

How much do WhatsApp reminder messages cost?

WhatsApp per-message fees are paid directly to Meta, and HellouOne adds 0% markup on them. Your HellouOne plan is a separate monthly fee. The campaign cost estimator shows the expected Meta cost for an audience before you send a campaign.