Logistics & freight

Shipment status on WhatsApp, answered 24/7.

HellouOne gives logistics and freight companies a shared WhatsApp inbox with an AI agent that tracks shipments, books pickups and hands exceptions to dispatch.

Start free · 7 days

What it is

What is HellouOne for logistics companies?

HellouOne is a shared WhatsApp inbox with AI agents for logistics and freight companies. The AI agent answers shipment status from your tracking data, books load and pickup appointments, quotes from your rules and passes exceptions to dispatch, all from your own WhatsApp Business number and with the full chat history.

Shipment tracking tool and "Shipping quotes" persona from the marketplace.
Load and pickup appointments booked in Calendly or Cal.com.
Dispatch takes over in the same inbox when a load has a problem.
Connects to your TMS through the public API and webhooks.

The problem

Where logistics teams lose time on WhatsApp

"Where is my load?" all day

Customers and carriers ask for status at every hour, and someone has to stop, open the TMS and type the same answer again.

Appointments by message

Pickup and delivery windows get agreed in personal chats, so nobody else sees what was booked or changed.

Exceptions get buried

A delay or damaged load sits between routine questions, and dispatch finds out late.

Capabilities

What HellouOne does for your operation

Shipment tracking tool

Add the "Shipment tracking" tool from the marketplace so the AI agent looks up a tracking or load number and replies with the current status.

"Shipping quotes" persona

Start from the "Shipping quotes" persona template: the AI agent asks origin, destination, weight and dates before a person sends the final price.

Pickup and load appointments

The AI agent offers open windows and books them in Calendly or Cal.com, then confirms the slot in the same WhatsApp chat.

Handoff to dispatch

Handover areas send delays, damage claims and special loads to your dispatch team, who read the whole conversation before replying.

Knowledge base of your rules

Upload your service areas, cut-off times, packaging rules and documents required at the border so answers come from your own policies.

Teams, routing and reports

Split customers and carriers into teams, assign by round robin and track conversation and agent reports from one place.

Use cases

What logistics companies use it for

Status answers around the clock

A customer sends a tracking number at 11 pm and gets the current status from the AI agent, without waking anyone up.

Book pickups and dock windows

Carriers pick a window from your Calendly or Cal.com availability and get the confirmation in the same chat.

Collect quote requests

The AI agent gathers lane, weight, dimensions and dates, so sales only has to price and reply.

Escalate exceptions

Delays, damage or missing paperwork go straight to dispatch with the shipment details already in the chat.

In numbers

What you get

24/7

AI agents answer status questions

connectors, plus a public API and webhooks

HellouOne markup on Meta's WhatsApp fees

languages: Spanish and English

Best on the Team plan at $190/mo: 3 agents for customer service and dispatch, 5,000 AI messages and a custom AI agent with a knowledge base of your rules. See pricing →

FAQ

Questions from logistics teams

How does HellouOne connect to my TMS?

Through the public API, SDK and webhooks documented at https://one.hellou.ai/docs/. Your TMS can push status changes to HellouOne and receive new conversations or bookings. If you don't have developers, keep lane, rate or status lists in Airtable, one of the 16 connectors, and the AI agent reads from there.

Can the AI agent answer shipment status by itself?

Yes, when it has a source to read from. The marketplace "Shipment tracking" tool looks up a tracking or load number and returns the status. If the number isn't found or the shipment has an exception, the AI agent hands the chat to dispatch instead of guessing.

How do carriers book a pickup or dock appointment?

The AI agent offers open slots from your Calendly or Cal.com calendar and books the one the carrier picks. The confirmation arrives in the same WhatsApp chat, and your team sees the booking in the conversation history, so nobody has to coordinate it by hand.

Does it serve carriers in Spanish and English?

Yes. HellouOne is built for Spanish and English, so cross-border teams can answer customers and carriers in either language from one inbox. You write the AI agent's instructions once and set how it should reply in each language.