The same questions all day
Opening hours, shipping times and return policies take most of the team's time, while harder cases wait.
Customer service on WhatsApp
WhatsApp customer service where AI agents answer first.
HellouOne answers your customers on WhatsApp and web chat with AI agents trained on your own documents, checks orders and tickets in your tools, and brings in a person when the case needs one.
What it is
A shared WhatsApp inbox for support teams, with AI agents in front
HellouOne is a shared WhatsApp inbox with AI agents for customer service teams. The AI agent answers questions from your knowledge base, looks up orders and tickets in the tools you already use, and hands the conversation to an agent with the full history when it should not answer alone.
- Knowledge base built from text, PDFs and web pages
- Order status from Shopify or WooCommerce, tickets in Zendesk or Freshdesk
- CSAT surveys inside WhatsApp with a WhatsApp Flow
- Five visibility levels so each person sees the right conversations
The problem
What it costs you today
Answers depend on another system
To say where an order is or what happened to a ticket, someone has to switch tabs and copy the answer back.
No idea how customers feel
Without satisfaction surveys or sentiment, the team only hears about bad service when a customer leaves.
In HellouOne
What the support setup includes
Answers from your knowledge base
Upload text, PDFs and web pages. The AI agent answers from them, and each document shows when it is ready to use.
Tickets in Zendesk or Freshdesk
Cases that need follow-up become tickets in Zendesk or Freshdesk, and the AI agent can report their status.
Order status from your store
The AI agent checks orders in Shopify or WooCommerce and tells the customer where their purchase is.
Handoff to a person
When the AI agent should not answer alone, the conversation moves to your team through a handover area, with private notes and @mentions.
CSAT and sentiment
Send a CSAT survey as a WhatsApp Flow when a case closes, and read the sentiment report to see how customers feel.
Five visibility levels
From only their own conversations to the whole account, each team member sees exactly what their role needs.
In HellouOne
Concrete use cases
Frequent questions
Hours, prices, policies and how-tos are answered by the AI agent from your documents, at any hour.
Where is my order?
The customer sends an order number and the AI agent replies with the status from Shopify or WooCommerce.
Complaints and escalations
A complaint is assigned to the right team by your assignment rules, and a person continues with the full context.
Satisfaction after each case
When the conversation is resolved, the customer rates the service in a WhatsApp Flow without leaving the chat.
The facts
What's in the plan
24/7
AI agents answer customers
5,000
AI messages per month on Team
5
visibility levels for your team
16
connectors, help desks and stores included
An AI agent with your own knowledge base and human escalation comes with Team at $190/mo. Sentiment and tiered visibility are part of Growth. See pricing →
FAQ
Questions about customer service on WhatsApp
Can an AI agent answer customer service questions on WhatsApp?
Yes. A HellouOne AI agent answers on your WhatsApp number and web chat using a knowledge base you build from text, PDFs and web pages. On the Team plan you get a custom AI agent with that knowledge base and human escalation, so cases it should not handle go to a person.
Does HellouOne work with Zendesk, Freshdesk or Shopify?
Yes. HellouOne has connectors for Zendesk and Freshdesk to create and check tickets, and for Shopify and WooCommerce to look up order status. They are part of the 16 connectors available, which also include CRMs, calendars and payment tools.
How do I measure customer satisfaction on WhatsApp?
Send a CSAT survey as a WhatsApp Flow, an interactive form the customer fills in without leaving the chat. HellouOne also includes a sentiment report and agent, team and conversation reports, so you can see how customers feel and how quickly the team responds.
Who on my team sees which conversations?
HellouOne has five visibility levels: own conversations, own plus their teams', those plus unassigned ones, everything in their inboxes, or everything in the account. Combined with teams and assignment rules such as round robin or online-only, each person sees only the conversations their role needs.
Give your support team an AI agent on WhatsApp.
Connect your number, upload your documents and let LIA set up your first AI agent. Try HellouOne free for 7 days, no card required.
