Connecting an AI agent is a step, not a project
Pick the channel, connect your account, add the people who will answer, then switch the assistant on. Five steps, one sitting.
Optionally connect an AI agent to this inbox.
AI agentThe answers your AI agent works from
Add your FAQs, price lists and help pages. Your AI agent answers from those instead of guessing.
Decide who sees what, and who answers next
Five visibility levels, each including the one above it. Administrators always see everything.
Priority 1 is offered conversations first. Agents sharing a priority take turns between them. Everyone starts at 1, which means a plain round robin.
What is happening, live
The settings a real support team actually opens
Sound defaults for the whole account, an assistant that arrives ready to answer, and meters that show where you stand against your plan.
Notification sounds
Defaults for everyone in this account. Agents can override any of these in their own profile.
AI agents
We provide the assistant: it is created with your account and answers out of the box. Add your own AI agents alongside it whenever you want.
Billing & usage
Agents, inboxes and conversations against your plan. The bar turns yellow near the limit and red when you hit it.
Install a template, or let LIA show you around
Ready-made personas, tools and AI agents you can ask LIA to install for your account.
A friendly, concise tone for customer support: short answers, always a next step, hands off to a person when unsure.
A professional, proactive tone for sales conversations: qualifies the lead and proposes a concrete follow-up.
Lets the AI agent look up an order by number on your own API and answer with its status.
A ready-to-run support AI agent: answers from your knowledge base and escalates to a person when asked.
You are a warm, concise customer support assistant.
Answer in the customer's language, in at most three short sentences.
When you are not sure, say so and offer to connect a person.
Always end with the next step the customer should take.
Installing changes nothing on its own. LIA opens a conversation, shows you what the template would do, and waits for you to approve it.
Every channel (WhatsApp, Messenger, Instagram, email, web chat…) connects as an inbox, and inboxes live under Settings.
Fifteen walkthroughs point at the actual button on the actual screen. If a step raises a question, you can hand it to LIA from there.
Every change, and what happened to it
The account keeps its own record of what LIA proposed and what you decided.
Every change LIA proposed for this account and what happened to it. Approvals stay in the conversation the change came from.
Replace the persona of AI agent "Ale" with a shorter version that escalates invoice questions to a human.
update_personaOpen conversation →Revert the AI agent "Ale" to the state before change #212 (update_persona, 2026-08-31).
rollback_changeOpen conversation →Add the label "invoices" and route it to the billing team.
create_labelOpen conversation →How much of the account's LIA allowance has been used.
This counts messages, not tokens or money. It reads the same number the daily limit uses, so the two cannot disagree.
Ask LIA to set up your account. You apply the changes.
Free for seven days. No card, no migration, no change to your phone number.
