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Guides, playbooks and product updates on selling, collecting and serving customers on WhatsApp with AI agents. In English and Spanish.

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The guides

WhatsApp AI agent

What it is, what it can do, what it costs and how to set one up without code.

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WhatsApp team inbox

One number, a whole team, every conversation assigned and measured.

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Integrations

16 connectors, CRM sync, API, webhooks and the MCP server for AI assistants.

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Articles

Latest articles

Flat vector illustration of a business owner handing a price list, a PDF and a web page to a small AI agent icon next to a smartphone showing a WhatsApp chat
AI for Business

Training a WhatsApp AI agent on your own business info

8 min read
Flat vector illustration of a sales manager dealing WhatsApp chat bubbles evenly to four sales reps at their desks, like cards from a deck
Sales

How to split WhatsApp chats among sales reps fairly

8 min read
Flat vector illustration of a smartphone showing a WhatsApp chat where a small AI agent icon offers three appointment time slots, next to a calendar page with one day marked by a checkmark
Customer Service

Appointment booking on WhatsApp with an AI agent

8 min read
Flat vector illustration of a WhatsApp chat on a phone beside a shipping box and a small online storefront, with an AI agent icon pointing at a delivery truck on a map
AI for Business

WhatsApp AI agent for Shopify and WooCommerce order tracking

8 min read
Flat vector illustration of a WhatsApp chat bubble with a payment link button, a calendar marked with a due date and a small invoice with a checkmark
Collections

WhatsApp payment reminders with Stripe or Mercado Pago links

8 min read
Flat vector illustration of a phone showing a Facebook ad with a WhatsApp button, an arrow leading into a chat where an AI agent replies instantly, and a small chart tying ad spend to conversations.
Sales

Click-to-WhatsApp ads: let an AI agent answer every lead

8 min read
Flat vector illustration of a numbered checklist next to a smartphone showing a WhatsApp chat answered by a small AI agent icon, with a toggle switch set to on
AI for Business

How to set up a WhatsApp AI agent step by step, no code

8 min read
Flat vector illustration of a WhatsApp chat on a phone with a green check mark over a small AI spark, next to a clipboard checklist and a person waving from a desk.
Trends

WhatsApp's 2026 AI policy: what businesses can still do

8 min read
Flat vector illustration of a phone in the centre with four linked screens around it, a laptop, a desktop monitor, a tablet and a second phone, and a fifth person standing outside the circle with no screen.
AI for Business

WhatsApp Business linked devices: the 4-device limit

7 min read
Flat vector illustration of a WhatsApp chat window beside a price tag, a checklist with ten ticked boxes and a small group of people sharing one phone number
AI for Business

How much does a WhatsApp CRM cost, and how to choose one

7 min read
Flat vector illustration of a WhatsApp chat where a small AI agent icon passes a speech bubble to a person at a desk, with a relay baton between them
Customer Service

AI-to-human handoff on WhatsApp: the rules that work

7 min read
Flat vector illustration of a smartphone showing the WhatsApp Business app next to a laptop with a shared team inbox, both connected to the same phone number
AI for Business

WhatsApp coexistence: app and team inbox on one number

7 min read
Flat vector illustration of a smartphone with a WhatsApp chat being answered by an AI spark, next to a desk where three people share one inbox.
Trends

Meta Business Agent explained: what it does and its limits

8 min read
Flat vector illustration of a person walking out of an office door with a phone full of chat bubbles, while a team inbox on a desk keeps the same conversations
Sales

When an employee leaves, do your customer chats leave too?

8 min read
Flat vector illustration of a phone number card moving from a WhatsApp Business app icon to a shared team inbox screen, with a cobalt arrow and a checkmark showing the number stays the same
AI for Business

Move your WhatsApp Business number to the API and keep it

8 min read
Flat vector illustration of one phone number splitting into two paths: a single smartphone running the WhatsApp Business app on the left, and a shared team inbox on three laptops with assigned conversations on the right.
AI for Business

WhatsApp Business app vs API: what a growing team needs

7 min read
Flat vector illustration of one large phone showing a chat bubble, connected by lines to four people at separate desks, each answering from their own screen.
AI for Business

How to put multiple users on one WhatsApp Business number

8 min read
Flat vector illustration of a WhatsApp chat on a phone where an AI agent asks a lead qualifying questions, with a scorecard marking the lead as hot and an arrow passing it to a salesperson.
Sales

How to qualify leads on WhatsApp with an AI agent

8 min read
Flat-vector illustration of a smartphone showing a WhatsApp chat beside three stacked price cards and a small calculator, in cobalt blue and white
AI for Business

How much does a WhatsApp AI agent cost in 2026?

7 min read
Flat vector illustration of a WhatsApp chat bubble beside a monthly invoice with line items, a small globe with country pins and a calculator
AI for Business

WhatsApp Business API pricing in 2026, by country

7 min read
Illustration of an inbox where faded idle conversations slide into a closed folder under a clock and a seven-day calendar, with an assistant giving a thumbs up
Customer Service

AI agents now auto-close silent chats after up to 7 days

3 min read
Illustration of a settings panel with a key inside a rotate arrow, a padlock card below, and an assistant pressing a Rotate button
AI for Business

Rotate your API token and inbox HMAC key in HellouOne

4 min read
Illustration of an AI assistant connected by a single secure cable to a shared team inbox with WhatsApp conversations, contacts and a report
AI for Business

Connect Claude, ChatGPT or Cursor to HellouOne with MCP

4 min read
Illustration of a customer service reports dashboard with a line chart, a traffic heat map, per-agent bars, a star rating and a call stats tile
AI for Business

HellouOne reports: how your customer service is really doing

4 min read
Illustration of a conversation card routed to the first online agent in a priority list, with a visibility ladder and an eye icon on the side
AI for Business

Assignment rules in HellouOne: who sees what, who gets what

4 min read
One inbox for every channel: the HellouOne workspace tour
AI for Business

One inbox for every channel: the HellouOne workspace tour

4 min read
Every call in your CRM: HellouOne logs phone-system calls
AI for Business

Every call in your CRM: HellouOne logs phone-system calls

3 min read
Illustration of a browser chat conversation with a floating WhatsApp call window, a phone icon in the composer, a headset-wearing agent at a laptop and a customer holding a phone
AI for Business

WhatsApp calling from the browser, inside the same inbox

4 min read
Illustration of a chat composer with a slash shortcut opening a list of saved replies, a library card of canned responses on the left, three agents sharing one reply and a stopwatch badge
AI for Business

Canned responses: faster, more consistent support replies

3 min read
Illustration of an automation rule card with event, condition and action feeding a conversation card, and a one-click macro button fanning out into assign, tag and message actions
AI for Business

Automations and macros: less busywork, same human touch

3 min read
Illustration of an AI agent whose system prompt sits in a cached memory vault, with quick replies flowing out past a stopwatch and an effort dial next to a coin stack
AI for Business

Cheaper, faster AI agents with prompt caching in HellouOne

4 min read
Illustration of an inbox syncing contacts, calls and resolved conversations to three abstract CRM tiles, with contact edits flowing back
AI for Business

Native CRM sync: GoHighLevel, HubSpot and Pipedrive

3 min read
Illustration of a chat where a half-finished reply is retried into a complete one with a checkmark, next to an AI agent holding a shield and two locked connector plugs
AI for Business

AI replies your customers always finish reading

4 min read
Illustration of a visual flow editor for AI agents with nodes for knowledge, business hours, human handover and an inactivity sweeper, a versions panel and an assistant pointing at a node
AI for Business

Native AI agents in HellouOne: visual editor and handovers

4 min read
Illustration of an API documentation page with code blocks and a two-language toggle, connected by a plug icon to a HellouOne inbox, with a developer at a laptop
AI for Business

HellouOne public API docs in OpenAPI 3.1 and SDK docs

3 min read
Illustration of a website chat widget with a greeting, help search and article list with a was-this-helpful prompt, next to a builder panel with toggles and colour swatches
AI for Business

The new HellouOne website widget: home, help and builder

3 min read
Illustration of inbox conversation cards with coloured mood dots and chips, one unhappy card highlighted, next to a sentiment report and a supervisor with a clipboard
AI for Business

Customer sentiment: a mood dot on every conversation

3 min read
Illustration of incoming chat messages being read and tagged by a small classifier, then routed to an inbox, an AI agent, a held-draft pause badge and a sentiment check
AI for Business

AI classifications: a small model reads every message

4 min read
Illustration of incoming chat messages passing through a fast decision gate, most routed straight to an inbox and a few escalated to a larger thinking model
AI for Business

What is Jev? TypeSafe AI's decision model explained

5 min read
Illustration of a WhatsApp style conversation where outgoing business messages carry a coin icon next to a 24 hour window clock and a monthly allowance meter
AI for Business

WhatsApp service messages are now paid: what it means

4 min read
Illustration of a guided product tour with numbered steps on a dashboard and an assistant character pointing at the current step
AI for Business

Meta lets AI agents set up WhatsApp Business through MCP

3 min read
Illustration of leads flowing from a social lead form into a labelled contact list, with a sync clock and an assistant reading an overview panel
AI for Business

Facebook Lead Ads flow straight into your HellouOne contacts

4 min read
Illustration of ad campaign rows joined to a three-stage funnel of leads, follow-ups and replies, linking ad spend to conversations
AI for Business

Ad insights that tie Meta ad spend to real conversations

3 min read
Illustration of a campaign megaphone sending chat messages to customers, each with a consent badge and opt-in toggle
AI for Business

Automatic WhatsApp first touch for every Facebook lead

4 min read
Illustration of a dashboard settings screen with every label marked complete and a translation motif above it
AI for Business

The HellouOne dashboard is now fully in Spanish

3 min read
Illustration of a guided product tour with numbered steps on a dashboard and an assistant character pointing at the current step
AI for Business

Guided onboarding that speaks your language

3 min read
Illustration of an AI bot at the center of a hub connected to CRM, help desk, payment, calendar, invoice and spreadsheet services
AI for Business

HellouOne AI agents now connect to 11 new services

4 min read
Illustration of a business sending referral invitations to other businesses, with rewards flowing back into a wallet
Trends

Invite and earn: HellouOne's new referral program

3 min read
Illustration of a campaign megaphone sending chat messages to customers, each with a consent badge and opt-in toggle
Sales

WhatsApp marketing campaigns with consent built in

3 min read
Illustration of an interactive multi-screen form unfolding from a chat conversation, next to a no-code flow builder
AI for Business

Build WhatsApp forms without code: the new Flows builder

3 min read
Closing the Communication Gap: How AI Is Transforming Logistics Operations
Logistics

How AI closes the communication gap in logistics

4 min read
AI for Realtors: How to Pre-Qualify Leads and Book Showings Without Missing a Single One
Real Estate

AI for realtors: pre-qualify leads and book showings

4 min read

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