What is a good Wati alternative?

HellouOne is an alternative built for Colombia and LATAM: an AI agent included from USD 49 a month, monthly billing with no lock-in, a 0% markup on Meta's fees and voice agents on Colombian phone lines. You can try it for 7 days free, with no card.

How much does Wati cost?

According to its pricing page as of November 2026, with annual billing: Growth USD 59 a month with 3 users, Pro USD 119 with 5 users and Business USD 279 with 5 users. Additional users cost USD 39 on Pro and USD 89 on Business, and, on Business, an extra number USD 29 a month. Template messages carry separate charges. HellouOne bills monthly with no lock-in, from USD 49 with an AI agent included.

Does Wati have an AI voice agent?

Yes. Wati documents an Astra voice agent that handles WhatsApp calls, inbound and outbound; its product page says it is in limited beta. HellouOne's voice agents work on phone lines, with Colombian telephony, from USD 499 a month; HellouOne's WhatsApp calls are made by your team from the browser.

Is Wati available in Spanish?

According to its help center, Wati's interface can be switched between English, Chinese, Spanish and Portuguese. HellouOne works in Spanish and English, and the AI agents reply in the language customers write in.

Can I keep my WhatsApp number if I switch from Wati to HellouOne?

You keep your number: HellouOne connects it to the official WhatsApp Business API and, with coexistence, you can keep using the WhatsApp Business app on the same number. LIA guides you step by step. Before moving the number, confirm your renewal date with Wati.

Does HellouOne add a markup to Meta's WhatsApp fees?

No. HellouOne charges a 0% markup: Meta's fees are paid straight to Meta from your own account. On its pricing page, Wati says template messages carry additional charges and does not state whether a markup applies to Meta's fees.

Wati Alternative for WhatsApp: AI and Voice

Quick summary: HellouOne vs Wati

This table summarizes what HellouOne offers and what Wati publishes on its site as of November 2026 (see the sources at the end of this page). Whatever we could not find is marked as such instead of assumed.

Quick comparison between HellouOne and Wati
Criterion	HellouOne	Wati (as of November 2026)
Entry price	USD 49 a month with AI, 1 agent (USD 24 without AI)	USD 59 a month billed annually, Growth plan
Billing	Monthly in US dollars, no lock-in	Published prices are billed annually; paid subscriptions non-cancellable and non-refundable unless the law requires otherwise or it is agreed in writing
AI voice agent	Inbound phone calls and outbound campaigns, with Colombian telephony (from USD 499 a month)	Astra voice on WhatsApp calls, inbound and outbound; 30+ languages and voice cloning; its page says it is in limited beta
Markup on Meta	0%	Template messages carry additional charges; they do not state whether there is a markup on Meta's fees
Text AI agent	Yes, in the plans with AI: 2,000 AI messages on Starter, 5,000 on Team, 25,000 on Growth	Yes, Astra: 1 agent and 2,000 AI credits on Growth, 2 and 5,000 on Pro, unlimited and 20,000 on Business
Users included	Starter 1, Team 3, Growth 6 (USD 12 per extra agent), Scale 10 (USD 10 per extra agent)	Growth 3 with no additional users; Pro 5 with USD 39 per additional user; Business 5 with USD 89
Free trial	7 days, no card, 2 agents, to try the inbox and the AI agent (the WhatsApp channel connects when you pick a plan)	7 days, zero setup fees
WhatsApp calls for your team	From the Growth plan, from the browser	Inbound and outbound on Growth, Pro and Business; not supported with coexistence
Channels	WhatsApp and web chat on every plan; Telegram and Messenger from Growth; Instagram and email from Scale	WhatsApp, Instagram, TikTok, Messenger, web chat and RCS
Interface language	Spanish and English	English, Chinese, Spanish and Portuguese

Wati's data can change. Before deciding, check its public pages, linked in the sources at the end of this page.

HellouOne and Wati pricing compared

HellouOne charges in US dollars, by the month, with no lock-in. Starter costs USD 49 with 1 agent (USD 24 without AI), Team USD 190 with 3 agents and a one-time USD 100 setup, Growth USD 490 with 6 agents and Scale USD 690 with 10. The plans with AI include AI messages (2,000 on Starter, 5,000 on Team) and each additional 1,000 costs USD 30. WhatsApp fees are paid straight to Meta, with a 0% markup from HellouOne.

Wati publishes its prices in US dollars and shows them with annual billing (see the sources): Growth at USD 59 a month with 3 users included and no additional users, Pro at USD 119 with 5 users and USD 39 per additional user, and Business at USD 279 with 5 users and USD 89 per additional user. On Business, each extra WhatsApp number costs USD 29 a month. Its page has an annual and monthly toggle and says annual payment saves up to 20%; here we use the published annual prices.

Each Wati plan has a cap on AI agents and credits. Growth includes 1 Astra agent and 2,000 AI credits a month, Pro 2 agents and 5,000 credits, and Business unlimited agents and 20,000 credits. Broadcasts reach 15,000 on Growth and are unlimited on Pro and Business. Template messages carry additional charges, and Wati's terms say its fees exclude charges from third parties.

On cancellation, Wati's terms state that paid subscriptions are non-cancellable and non-refundable, unless the law requires otherwise or it is agreed in writing. If you use Wati today, check your renewal date before switching platforms.

Wati and HellouOne measure price differently: Wati's AI credits and HellouOne's AI messages are different units, so they do not compare one to one. Wati publishes its prices with annual billing; HellouOne bills monthly with no lock-in. Compare with your number of agents and your real message volume. To estimate your Meta fees, use the WhatsApp pricing calculator, and look at HellouOne's plans or try the inbox and the AI agent for 7 days with no card.

AI agents and voice: WhatsApp calls or phone lines

HellouOne's voice agents work on phone lines: they answer inbound calls and run outbound call campaigns with Colombian telephony included in the price, transfer to your team, and a summary and recording of every call. They speak Spanish from Colombia, Mexico, Spain and Latin America, and US English, with six premium Colombian-accent voices included from the 10K plan. Campaigns follow the Ley 2300 hours for collection by default and require a consent confirmation before launch. Plans run from USD 499 to USD 2,999 a month depending on minutes. See the AI voice agents guide.

On voice, both offer AI agents, but on different channels. Wati documents an Astra voice agent that handles WhatsApp calls, inbound and outbound, and its product page mentions 30+ languages and voice cloning and says the feature is in limited beta (see the sources).

On text, both have AI agents. In HellouOne the AI agent replies first using your knowledge base and uses handover areas to pass the chat to the right person or team with the full history; Starter includes 1 AI agent, Growth 2 and Scale 3. In Wati they are built with Astra, and the number of agents and credits depends on the plan. We explain it in the WhatsApp AI agent guide.

Choose by where your customers call you. If your customers call or answer by phone, and you want outbound campaigns in Colombia, that is the HellouOne side. If you want a voice agent inside WhatsApp calls, Wati documents that feature. In HellouOne, WhatsApp calling, from the Growth plan, is made by your team from the browser.

Team inbox, channels and integrations

HellouOne assigns each conversation with round robin, priority or only to whoever is online, groups people into teams and sets five visibility levels per person. Private notes and @mentions keep the team coordinated, and reports show metrics per agent, per team and CSAT (CSAT from Growth).

On channels, HellouOne includes WhatsApp and web chat on every plan, Telegram and Messenger from Growth, and Instagram and email from Scale; an additional channel costs USD 20 a month. HellouOne does not list TikTok among its channels.

On CRM, HellouOne syncs contacts and conversations both ways with HubSpot, Pipedrive, GoHighLevel and DataCRM, and deals move with the conversation in HubSpot and Pipedrive. It has 16 connectors, including Mercado Pago and Alegra. Developers get a public API and an MCP server, documented at one.hellou.ai/docs.

Wati's inbox lets you assign, follow up, tag and report. Its channels are WhatsApp, Instagram, TikTok, Messenger, web chat and RCS, and its integrations library includes Salesforce, HubSpot, Shopify, WooCommerce, Zapier and Google Sheets, plus an API, webhooks and an MCP server (see the sources).

How to move from Wati to HellouOne without losing your number

You keep your WhatsApp number and your customers keep writing to the same contact. HellouOne connects the number to the official WhatsApp Business API and supports coexistence: the WhatsApp Business app and the team inbox work on the same number while the team settles in. Wati also publishes a page on its own coexistence, and documents that its WhatsApp calling is not available on accounts using coexistence (see the sources). Read how coexistence works and how to move your number to the API.

Plan the switch calmly: confirm your renewal date with Wati and make the connection at a low-traffic time. These are the steps on the HellouOne side:

Create your HellouOne account. Try the inbox and the AI agent for 7 days, with no card, with 2 agents, 2 inboxes and 100 conversations (the WhatsApp channel connects when you pick a plan).
Pick your plan and connect your WhatsApp number. LIA guides you step by step; choose coexistence if you want to keep using the WhatsApp Business app.
Invite your team, group them into teams and set the assignment rules.
Load your knowledge base and turn on the AI agent with its handover areas.
If you use a CRM, connect HubSpot, Pipedrive, GoHighLevel or DataCRM.

When to choose HellouOne

HellouOne is a better fit in these cases:

You prefer to pay by the month in US dollars, with no lock-in and a 0% markup on Meta's fees.
You need voice on Colombian phone lines: answering calls and launching outbound campaigns with telephony included and Ley 2300 rules on collection.
You want the same AI agent, the same knowledge base and the same inbox to handle WhatsApp, web chat and calls.
You want an AI agent included from USD 49 a month, with a clear cost per additional AI message (USD 30 per 1,000).
You need advanced routing, with priorities, teams, online-only assignment and five visibility levels.
You operate in Colombia and want connectors such as Mercado Pago and Alegra.
You want to keep using the WhatsApp Business app on the same number while the team moves to the inbox (coexistence).

If you are unsure, the 7-day free trial needs no card: try the inbox and the AI agent, and connect your WhatsApp number when you pick a plan. To see more of the product, read the WhatsApp team inbox guide.

When might Wati be a better fit?

Wati may be a better fit in these cases, based on what it publishes on its site (see the sources):

You want an AI voice agent inside WhatsApp calls, with voice cloning and 30+ languages, though its page says it is in limited beta.
Your team needs inbound and outbound WhatsApp calls on the Growth, Pro and Business plans.
You want TikTok among your channels and a wide integrations library.

Sources and date checked

Wati's data comes from its public pages, checked in November 2026. We do not use customer counts, certifications or third-party reviews. If something changed or you spot an error, tell us and we will correct it.