B2Chat alternative for WhatsApp in Colombia and LATAM

Quick summary: HellouOne vs B2Chat

This table summarizes what HellouOne offers and what B2Chat publishes on its site as of November 2026 (see the sources at the end of this page). Whatever we could not find is marked as such instead of assumed.

B2Chat's data can change. Before deciding, check its public pages, linked in the sources at the end of this page.

HellouOne and B2Chat pricing compared

HellouOne charges in US dollars, by the month, with no lock-in. Starter costs USD 49 with 1 agent (USD 24 without AI), Team USD 190 with 3 agents and a one-time USD 100 setup, Growth USD 490 with 6 agents and Scale USD 690 with 10. The plans with AI include AI messages (2,000 on Starter, 5,000 on Team) and each additional 1,000 AI messages costs USD 30. WhatsApp fees are paid straight to Meta, with a 0% markup from HellouOne.

B2Chat publishes its prices in US dollars, by the month (see the sources): Basic Plan without WhatsApp at USD 33 with 2 users and 2 channels, Basic Plan with WhatsApp at USD 105 with 2 users, 2 channels and 1 WhatsApp line, and Premium Plan with WhatsApp at USD 187 with 5 users, 5 channels and 1 WhatsApp line. Channels are picked among Facebook Messenger, Telegram, Instagram and LiveChat. Its annual selector shows USD 28, USD 84 and USD 149 a month, there is an Enterprise plan with no published price, and the page states that prices are for reference and may change without notice.

On top of the base price there are add-ons: an extra user (USD 29 a month on Basic and USD 24 on Premium), an additional WhatsApp line (USD 58) and an additional channel (USD 17 on Basic and USD 12 on Premium), among others. Its page also separates two usage items: Meta's per-message charges, with rates by country, and B2Chat's own charge for unique incoming contacts, with 1,000 included on Basic and 1,500 on Premium and USD 0.05 per additional contact. They do not state whether a markup applies on Meta's rates.

WhatsApp calls are a separate module, with an activation fee of USD 25 (basic) or USD 40 (advanced) plus usage charges (inbound billed per minute). The AI Agent is also billed by usage, but its Spanish pricing page and its English version show it differently, so we do not quote its price: ask for a quote if you plan to use it.

On commitment, B2Chat publishes the “Monthly-payment annual plan - 15% OFF” promotion. Its terms (in Spanish) describe a 15% discount in exchange for a mandatory 12-month commitment, with a penalty for early termination. If you use B2Chat today, check which plan and promotion you are on before switching platforms.

B2Chat and HellouOne measure price differently: B2Chat charges per plan with users and channels included, plus add-ons and usage for unique contacts, calls and the AI Agent, and HellouOne charges per plan with agents and AI messages included. Compare with your number of agents, your channels and your real conversation volume. To estimate your Meta fees, use the WhatsApp pricing calculator, and look at HellouOne's plans or try the inbox and the AI agent for 7 days with no card.

AI agents and calls: AI voice or WhatsApp calls

HellouOne has AI voice agents that answer phone calls and run outbound call campaigns, with Colombian telephony included in the price, transfer to your team, and a summary and recording of every call. Plans run from USD 499 to USD 2,999 a month depending on minutes, and extra minutes are billed per second. They use the same AI agent, the same knowledge and the same inbox as WhatsApp and web chat. See the AI voice agents guide. We did not find AI voice agents on B2Chat's site as of November 2026.

B2Chat offers something else: WhatsApp calls for your agents. You activate inbound and outbound calls from the B2Chat console, with a permission request to the contact before an outbound call, and recordings are available on the advanced tier of the module (see the sources).

They are different tools. B2Chat's calls connect a person on your team with the customer inside WhatsApp, and HellouOne's voice agents handle phone-line calls with AI and pass to your team when needed. If your team also needs to call on WhatsApp, HellouOne offers WhatsApp calls from the Growth plan, which your team makes from the browser.

On text, both have AI agents. In HellouOne the AI agent replies first using your knowledge base and uses handover areas to pass the chat to the right person or team with the full history. From the Growth plan, AI classifications label each conversation by lead qualification and sentiment. We explain it in the WhatsApp AI agent guide.

B2Chat describes an AI Agent that gives 24/7 support, answers frequent queries with your business's real information and knows when and how to reply to your customers (see the sources).

Team inbox, channels and integrations

HellouOne assigns each conversation with round robin, priority or only to whoever is online, groups people into teams and sets five visibility levels per person. Private notes and @mentions keep the team coordinated, and reports show metrics per agent, per team and CSAT (CSAT from Growth). The inbox is used from the browser.

On channels, HellouOne includes WhatsApp and web chat on every plan, Telegram and Messenger from Growth, and Instagram and email from Scale; an additional channel costs USD 20 a month.

On CRM, HellouOne syncs contacts and conversations both ways with HubSpot, Pipedrive, GoHighLevel and DataCRM, and deals move with the conversation in HubSpot and Pipedrive. It has 16 connectors, including Mercado Pago and Alegra. Developers get a public API and an MCP server, documented at one.hellou.ai/docs.

B2Chat describes itself as a multi-agent, multichannel platform. Conversations are assigned automatically or taken by agents by hand, according to configurable rules. Its channels are WhatsApp, Facebook Messenger, Instagram, Telegram and LiveChat, and each plan includes 2 or 5 channels to pick among the last four, plus the WhatsApp line. It integrates with Zendesk, Shopify, HubSpot and Freshdesk, and offers an SDK and the WhatsApp catalog (see the sources).

How to move from B2Chat to HellouOne without losing your number

You keep your WhatsApp number and your customers keep writing to the same contact. HellouOne connects the number to the official WhatsApp Business API and supports coexistence: the WhatsApp Business app and the team inbox work on the same number while the team settles in. Read how coexistence works and how to move your number to the API.

Plan the switch calmly: confirm with B2Chat which plan and promotion you are on and make the connection at a low-traffic time. These are the steps on the HellouOne side:

1. Create your HellouOne account. Try the inbox and the AI agent for 7 days, with no card, with 2 agents, 2 inboxes and 100 conversations (the WhatsApp channel connects when you pick a plan).
2. Pick your plan and connect your WhatsApp number. LIA guides you step by step; choose coexistence if you want to keep using the WhatsApp Business app.
3. Invite your team, group them into teams and set the assignment rules.
4. Load your knowledge base and turn on the AI agent with its handover areas.
5. If you use a CRM, connect HubSpot, Pipedrive, GoHighLevel or DataCRM.

When to choose HellouOne

HellouOne is a better fit in these cases:

• You want an AI agent included in the plan, with AI messages included and a clear cost per additional message (USD 30 per 1,000).
• You need voice: answering phone calls and launching call campaigns with AI voice agents and Colombian telephony, on the same platform as WhatsApp.
• You prefer to pay by the month in US dollars, with no lock-in and a 0% markup on Meta's fees.
• You want the same AI agent, the same knowledge base and the same inbox to handle WhatsApp, web chat and calls.
• You operate in Colombia and want Ley 2300 rules on collection calls and connectors such as Mercado Pago and Alegra.
• You need advanced routing, with priorities, teams, online-only assignment and five visibility levels.
• You want to keep using the WhatsApp Business app on the same number while the team moves to the inbox (coexistence).

If you are unsure, the 7-day free trial needs no card: try the inbox and the AI agent, and connect your WhatsApp number when you pick a plan. To see more of the product, read the WhatsApp team inbox guide.

When might B2Chat be a better fit?

B2Chat may be a better fit in these cases, based on what it publishes on its site (see the sources):

• You prefer to contract with a company based in Medellín, Colombia, according to its terms.
• You want WhatsApp calls for your agents inside the console, with a basic or advanced module (with recordings).
• You want Telegram, Instagram, Messenger or LiveChat from the base plan, picking 2 channels.
• You use Zendesk, Freshdesk or Shopify and look for those integrations, which B2Chat lists on its site.
• You want bulk sending and WhatsApp Flows inside the same console, which appear in its product menu.

Sources and date checked

B2Chat's data comes from its public pages, checked on 10 November 2026. We do not use customer counts, certifications or third-party reviews. If something changed or you spot an error, tell us and we will correct it.

• B2Chat: home: multi-agent and multichannel platform, channels, bulk sending and WhatsApp Flows
• B2Chat: pricing: plans, users, channels, add-ons, unique contacts, calls module and Meta charges
• B2Chat: pricing in Spanish: AI Agent usage pricing, shown differently from the English page
• B2Chat: WhatsApp calls: inbound and outbound calls with permission, recordings and integrations
• B2Chat: audit and chat management
• B2Chat: conversation assignment, in Spanish: configurable rules
• B2Chat: AI Agent
• B2Chat: terms of service: legal entity and headquarters
• B2Chat: 15% OFF monthly-payment annual plan promotion terms, in Spanish: 12-month commitment and penalty
• HellouOne data: pricing and AI voice agents.