Kommo alternative for WhatsApp in Colombia and LATAM

Quick summary: HellouOne vs Kommo

This table summarizes what HellouOne offers and what Kommo publishes on its site as of November 2026 (see the sources at the end of this page). Whatever we could not find is marked as such instead of assumed.

Kommo's data can change. Before deciding, check its public pages, linked in the sources at the end of this page.

HellouOne and Kommo pricing compared

HellouOne charges in US dollars, by the month, with no lock-in. Starter costs USD 49 with 1 agent (USD 24 without AI), Team USD 190 with 3 agents and a one-time USD 100 setup, Growth USD 490 with 6 agents and Scale USD 690 with 10. The plans with AI include AI messages (2,000 on Starter, 5,000 on Team) and each additional 1,000 AI messages costs USD 30. WhatsApp fees are paid straight to Meta, with a 0% markup from HellouOne.

Kommo charges per user per month (see the sources). On the English version of its plans page, Base costs USD 25, Advanced USD 35 and Pro USD 45 per user per month; the Spanish (Latin America) version of the same page shows USD 20 and USD 30 for the first two plans and USD 45 for Pro. There is a custom Enterprise plan. The prices shown are for the 6-month term: on the English version, Base is billed at USD 150 per user for 6 months. Its page also offers 9-month, 1-year and 2-year terms; check there for the price of each.

On term and cancellation, its page says monthly payment is not currently available and the minimum term is 6 months. It bills in US dollars only, and all users on an account must be on the same plan. Its refund policy says fees paid are non-refundable and that cancelling takes effect at the end of the billing cycle. Its terms are those of QSOFT LLC and are governed by California law. If you use Kommo today, check your contracted term before switching platforms.

Each Kommo plan comes with AI credits per user per month (750 on Base, 1,250 on Advanced and 2,250 on Pro): they are multiplied by the number of users, renew every month and unused credits do not carry over. AI agents reach 3 on Advanced and 50 on Pro. WhatsApp numbers are 1 on Base, 3 on Advanced and unlimited on Pro; on the first two, each additional user adds one more channel. It says it does not charge mandatory extra fees and that the optional costs are third-party integrations and extra AI credits.

Kommo and HellouOne measure price differently: Kommo charges per user, with AI credits per user, and HellouOne charges per plan with agents and AI messages included. Kommo's AI credits and HellouOne's AI messages are different units, so they do not compare one to one. Compare with your number of agents, your channels and your real message volume. To estimate your Meta fees, use the WhatsApp pricing calculator and the WhatsApp Business API in Colombia guide, and look at HellouOne's plans or try the inbox and the AI agent for 7 days with no card.

AI agents and voice: voice messages or phone calls

The biggest difference is calls. HellouOne has AI voice agents that answer phone calls and run outbound call campaigns, with Colombian telephony included in the price, transfer to your team, and a summary and recording of every call. Plans run from USD 499 to USD 2,999 a month depending on minutes, and extra minutes are billed per second. They use the same AI agent, the same knowledge and the same inbox as WhatsApp and web chat. See the AI voice agents guide.

On text, both have AI agents. In HellouOne the AI agent replies first using your knowledge base and uses handover areas to pass the chat to the right person or team with the full history; Starter includes 1 AI agent, Growth 2 and Scale 3. From the Growth plan, AI classifications label each conversation by lead qualification and sentiment. We explain it in the WhatsApp AI agent guide.

Kommo describes AI agents that learn from your business information, with no code, with up to 3 agents on Base and Advanced and up to 50 on Pro. Its Pro plan lists voice message handling: the AI agent listens to and transcribes customers' voice notes and replies. It also lists an AI agent for bookings. We did not find voice agents that answer phone calls on Kommo's site as of November 2026; its integrations page lists third-party telephony, such as CloudTalk, RingCentral and Twilio, to make and receive calls from Kommo (see the sources).

A clarification to avoid confusion: a WhatsApp voice message and a phone call are different things. HellouOne's voice agents answer phone calls. If what you need is for the AI to understand the voice notes people send you in chat, that is the part Kommo documents.

Team inbox, funnels and channels

HellouOne assigns each conversation with round robin, priority or only to whoever is online, groups people into teams and sets five visibility levels per person. Private notes and @mentions keep the team coordinated, and reports show metrics per agent, per team and CSAT (CSAT from Growth). The inbox is used from the browser.

On channels, HellouOne includes WhatsApp and web chat on every plan, Telegram and Messenger from Growth, and Instagram and email from Scale; an additional channel costs USD 20 a month. HellouOne does not list TikTok among its channels.

On CRM, HellouOne syncs contacts and conversations both ways with HubSpot, Pipedrive, GoHighLevel and DataCRM, and deals move with the conversation in HubSpot and Pipedrive. It has 16 connectors, including Mercado Pago and Alegra. Developers get a public API and an MCP server, documented at one.hellou.ai/docs.

Kommo describes a CRM with a unified inbox, multiple funnels (up to 50 pipelines), tasks, a calendar, team chat and mentions, call logging and recording, and an Android and iOS app. Its channels are WhatsApp with the official API, Instagram, Facebook Messenger, TikTok (1 account), Telegram and email, and its plans page lists WhatsApp features such as templates, Flows, carousels and catalogs. Its marketplace includes telephony integrations and many other tools (see the sources).

How to move from Kommo to HellouOne without losing your number

You keep your WhatsApp number and your customers keep writing to the same contact. HellouOne connects the number to the official WhatsApp Business API and supports coexistence: the WhatsApp Business app and the team inbox work on the same number while the team settles in. Read how coexistence works and how to move your number to the API.

Plan the switch calmly: confirm with Kommo your contracted term and renewal date, since cancelling takes effect at the end of the billing cycle, ask your current provider for the steps to release the number and make the connection at a low-traffic time. These are the steps on the HellouOne side:

1. Create your HellouOne account. Try the inbox and the AI agent for 7 days, with no card, with 2 agents, 2 inboxes and 100 conversations (the WhatsApp channel connects when you pick a plan).
2. Pick your plan and connect your WhatsApp number. LIA guides you step by step; choose coexistence if you want to keep using the WhatsApp Business app.
3. Invite your team, group them into teams and set the assignment rules.
4. Load your knowledge base and turn on the AI agent with its handover areas.
5. If you use a CRM, connect HubSpot, Pipedrive, GoHighLevel or DataCRM.

When to choose HellouOne

HellouOne is a better fit in these cases:

• You prefer to pay by the month in US dollars, with no lock-in and a 0% markup on Meta's fees.
• You need voice: answering phone calls and launching call campaigns with AI voice agents and Colombian telephony, on the same platform as WhatsApp.
• You want an AI agent included in the plan, with AI messages included and a clear cost per additional message (USD 30 per 1,000).
• You prefer a plan with agents included instead of a per-user price.
• You want the same AI agent, the same knowledge base and the same inbox to handle WhatsApp, web chat and calls.
• You operate in Colombia and want Ley 2300 rules on collection calls and connectors such as Mercado Pago and Alegra.
• You need advanced routing, with priorities, teams, online-only assignment and five visibility levels.
• You want to keep using the WhatsApp Business app on the same number while the team moves to the inbox (coexistence).

If you are unsure, the 7-day free trial needs no card: try the inbox and the AI agent, and connect your WhatsApp number when you pick a plan. To see more of the product, read the WhatsApp team inbox guide.

When might Kommo be a better fit?

Kommo may be a better fit in these cases, based on what it publishes on its site (see the sources):

• You prefer a CRM with per-user pricing, where you add or remove licenses as your team changes size.
• You need many sales processes in parallel: its page mentions up to 50 pipelines.
• You want TikTok among your channels, next to WhatsApp, Instagram, Facebook Messenger and Telegram.
• You look for a broad integrations marketplace, with third-party telephony such as CloudTalk, RingCentral and Twilio connected to the CRM.
• You want several AI agents at once (up to 3 on Base and Advanced and up to 50 on Pro), with an AI agent for bookings on Pro.
• You value WhatsApp features such as Flows, carousels and catalogs, and an Android and iOS app.

Sources and date checked

Kommo's data comes from its public pages, checked in November 2026. We do not use customer counts, certifications or third-party reviews. If something changed or you spot an error, tell us and we will correct it.

• Kommo: pricing: per-user prices, minimum term, AI credits, AI agents, voice messages, channels, pipelines, free trial and currency
• Kommo: pricing in Spanish: prices shown on the Spanish version
• Kommo: Kommo AI: AI agent and voice messages
• Kommo: CRM pipeline: up to 50 pipelines
• Kommo: integrations: telephony with CloudTalk, RingCentral and Twilio
• Kommo: refund policy: non-refundable fees and cancellation
• Kommo: terms of use: entity and governing law
• HellouOne data: pricing and AI voice agents.