Leadsales alternative for WhatsApp in Mexico and LATAM

Quick summary: HellouOne vs Leadsales

This table summarizes what HellouOne offers and what Leadsales publishes on its site as of November 2026 (see the sources at the end of this page). Whatever we could not find is marked as such instead of assumed.

Leadsales' data can change. Before deciding, check its public pages, linked in the sources at the end of this page.

HellouOne and Leadsales pricing compared

HellouOne charges in US dollars, by the month, with no lock-in. Starter costs USD 49 with 1 agent (USD 24 without AI), Team USD 190 with 3 agents and a one-time USD 100 setup, Growth USD 490 with 6 agents and Scale USD 690 with 10. The plans with AI include AI messages (2,000 on Starter, 5,000 on Team) and each additional 1,000 AI messages costs USD 30. WhatsApp fees are paid straight to Meta, with a 0% markup from HellouOne.

Leadsales publishes three plans in Mexican pesos and in US dollars (see the sources). Paid monthly: Basic at USD 97 (MXN 2,362.92) with 3 users, no WhatsApp API or campaigns; Professional at USD 133 (MXN 3,239.88) with 4 users, the official WhatsApp API, bulk campaigns and Lead Agent; and Advanced at USD 247 (MXN 6,016.92) with 5 users and unlimited funnels. Paying quarterly, semi-annually or annually saves 10%, 15% or 20%.

Professional and Advanced include a monthly balance for WhatsApp messages (USD 10 and USD 20): what you do not spend carries over and you can top up. WhatsApp API activation has no fee, and additional users are charged separately. On Meta's fees, Leadsales' calculator says that if you pay in dollars, what is deducted from your balance is what Meta charges, with no extra fees, and that if you pay in pesos, the price already includes VAT.

Lead Agent is listed as included in Professional and Advanced, with the first month at no cost. From the second month, its page lists three tiers based on your volume: USD 87, USD 297 and USD 793 a month.

On billing, Leadsales' pricing page says there is no minimum term and that you can cancel anytime. Its terms say the subscription renews automatically, that you must end it at least 3 days before the payment date and that there is no refund of the remaining period on subscriptions longer than one month. If you use Leadsales today, check your payment date before switching platforms.

Leadsales and HellouOne measure price differently: Leadsales charges a base plan with users, funnels, a message balance and an AI agent with volume tiers, and HellouOne charges per plan with agents and AI messages included. Compare with your number of agents, your channels and your real conversation volume. To estimate your Meta fees, use the WhatsApp pricing calculator and the WhatsApp Business API in Mexico guide, and look at HellouOne's plans or try the inbox and the AI agent for 7 days with no card.

AI agents and voice: what each one offers

The biggest difference is voice. HellouOne has AI voice agents that answer phone calls and run outbound call campaigns, with Colombian telephony included in the price, transfer to your team, and a summary and recording of every call. Plans run from USD 499 to USD 2,999 a month depending on minutes, and extra minutes are billed per second. They use the same AI agent, the same knowledge and the same inbox as WhatsApp and web chat. See the AI voice agents guide. The telephony included today in HellouOne's voice plans is Colombian. We did not find AI voice agents on Leadsales' site as of November 2026.

On text, both have AI agents. In HellouOne the AI agent replies first using your knowledge base and uses handover areas to pass the chat to the right person or team with the full history. From the Growth plan, AI classifications label each conversation by lead qualification and sentiment. We explain it in the WhatsApp AI agent guide.

Leadsales describes Lead Agent as an AI agent for WhatsApp that replies, qualifies and organizes your prospects 24 hours a day, with your business knowledge. You decide what Lead Agent can handle and when your team steps in, and its page states that Lead Agent does not close the sale for you (see the sources).

Team inbox, funnels and channels

HellouOne assigns each conversation with round robin, priority or only to whoever is online, groups people into teams and sets five visibility levels per person. Private notes and @mentions keep the team coordinated, and reports show metrics per agent, per team and CSAT (CSAT from Growth). The inbox is used from the browser.

On channels, HellouOne includes WhatsApp and web chat on every plan, Telegram and Messenger from Growth, and Instagram and email from Scale; an additional channel costs USD 20 a month. HellouOne does not list TikTok among its channels.

On CRM, HellouOne syncs contacts and conversations both ways with HubSpot, Pipedrive, GoHighLevel and DataCRM, and deals move with the conversation in HubSpot and Pipedrive. It has 16 connectors, including Mercado Pago and Alegra. Developers get a public API and an MCP server, documented at one.hellou.ai/docs.

Leadsales describes a CRM with a unified inbox for WhatsApp, Messenger and Instagram, sales funnels with a stage and an owner for each lead, automatic assignment, attributes, labels and notes for each contact, WhatsApp templates with AI, a calendar with tasks, and metrics by channel and by funnel. Funnels are 5 on Basic, 10 on Professional and unlimited on Advanced. Its site shows apps on the App Store and Google Play, and TikTok is listed as coming soon (see the sources).

How to move from Leadsales to HellouOne without losing your number

You keep your WhatsApp number and your customers keep writing to the same contact. HellouOne connects the number to the official WhatsApp Business API and supports coexistence: the WhatsApp Business app and the team inbox work on the same number while the team settles in. Read how coexistence works and how to move your number to the API.

Plan the switch calmly: confirm with Leadsales your billing period and payment date, ask your current provider for the steps to release the number and make the connection at a low-traffic time. According to its pricing page, if you cancel they keep your workspace for 90 days. These are the steps on the HellouOne side:

1. Create your HellouOne account. Try the inbox and the AI agent for 7 days, with no card, with 2 agents, 2 inboxes and 100 conversations (the WhatsApp channel connects when you pick a plan).
2. Pick your plan and connect your WhatsApp number. LIA guides you step by step; choose coexistence if you want to keep using the WhatsApp Business app.
3. Invite your team, group them into teams and set the assignment rules.
4. Load your knowledge base and turn on the AI agent with its handover areas.
5. If you use a CRM, connect HubSpot, Pipedrive, GoHighLevel or DataCRM.

When to choose HellouOne

HellouOne is a better fit in these cases:

• You want an AI agent included in the plan, with AI messages included and a clear cost per additional message (USD 30 per 1,000).
• You need voice: answering phone calls and launching call campaigns with AI voice agents and Colombian telephony, on the same platform as WhatsApp.
• You prefer to pay by the month in US dollars, with no lock-in and a 0% markup on Meta's fees.
• You want the same AI agent, the same knowledge base and the same inbox to handle WhatsApp, web chat and calls.
• You also operate in Colombia and want Ley 2300 rules on collection calls and connectors such as Mercado Pago and Alegra.
• You need advanced routing, with priorities, teams, online-only assignment and five visibility levels.
• You want to keep using the WhatsApp Business app on the same number while the team moves to the inbox (coexistence).

If you are unsure, the 7-day free trial needs no card: try the inbox and the AI agent, and connect your WhatsApp number when you pick a plan. To see more of the product, read the WhatsApp team inbox guide.

When might Leadsales be a better fit?

Leadsales may be a better fit in these cases, based on what it publishes on its site (see the sources):

• You want a sales CRM with its own funnels (5, 10 or unlimited depending on the plan), with bulk WhatsApp campaigns and a monthly balance included on Professional and Advanced.
• You prefer to see prices in Mexican pesos and to contract a provider incorporated in Mexico, according to its terms.
• You need mobile apps on the App Store and Google Play for your team.
• You want an AI agent focused on qualifying prospects inside the funnel, where you decide what the AI can handle and when your team steps in.
• You value a CRM that brings the sales funnels inside the product; HellouOne syncs contacts and conversations both ways with HubSpot, Pipedrive, GoHighLevel and DataCRM.

Sources and date checked

Leadsales' data comes from its public pages, checked in November 2026. We do not use customer counts, certifications or third-party reviews. If something changed or you spot an error, tell us and we will correct it.

• Leadsales: pricing: plans, users, funnels, message balance, Lead Agent, 14-day trial, cancellation and channels
• Leadsales: WhatsApp API pricing calculator: Meta's fees, pesos, dollars and VAT
• Leadsales: WhatsApp AI agent: what Lead Agent does
• Leadsales: home page: inbox, funnels and features
• Leadsales: terms and conditions: entity, renewal, termination and refunds
• HellouOne data: pricing and AI voice agents.